Your cart is currently empty!
FAQ
Frequently Asked Questions (FAQ)
Welcome to relvixonup.shop! Below you’ll find answers to some of the most common questions our customers ask. If you have any other inquiries, feel free to reach out to us at 951727134@qq.com.
1. What kind of clothing do you offer?
We specialize in fashionable and affordable women’s clothing, including tops, dresses, outerwear, bottoms, and seasonal collections. Whether you’re looking for everyday wear or a statement outfit, we have options designed to match various styles and preferences.
2. Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs may vary depending on your location. During checkout, you’ll be able to view available delivery options based on your address.
3. How long does it take to process and ship my order?
Most orders are processed within 1–3 business days. After processing, delivery usually takes 7–15 business days, depending on the destination and selected shipping method. Please note that during peak seasons or holidays, there might be slight delays.
4. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your shipment status at any time.
5. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options as displayed during checkout. All payments are encrypted and processed securely.
6. What is your return policy?
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in original condition, and with all tags attached. To start a return, please contact us at 951727134@qq.com with your order number and reason for return.
7. Do you offer refunds or exchanges?
Yes. Once we receive and inspect your returned item, we will notify you about the refund or exchange eligibility. Approved refunds will be issued to your original payment method. Exchanges are processed based on product availability.
8. What if I receive a damaged or incorrect item?
We’re truly sorry if your order isn’t perfect. If you receive a damaged or wrong item, please contact us within 3 days of delivery with your order number and photos of the issue. We will resolve it as quickly as possible.
9. Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please email us within 12 hours of placing it. Once an order has been processed or shipped, we are unable to make changes.
10. Do you offer size guides?
Yes, a detailed size chart is provided on each product page. We strongly recommend checking the measurements before ordering to ensure the best fit.
11. Are your products true to size?
Most of our products follow standard sizing, but variations may occur depending on the style or material. Please refer to the size chart or contact us if you’re unsure.
12. Is it safe to shop on your website?
Absolutely. Our website uses secure SSL encryption technology to protect your personal and payment information. We do not store any credit card details.
13. How can I contact customer service?
You can reach us by emailing 951727134@qq.com. We typically respond within 24–48 hours, Monday through Friday.
Thank you for shopping at relvixonup.shop — where your style meets simplicity.